What are your shipping modes and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT, etc., or by post upon request from clients. Charges depend on weight and destination.
Do you hold international quality certifications?
Yes, we hold ISO9001, ISO13485, and CE certifications. We can provide copies of these certificates upon request.
What is the minimum order quantity (MOQ)?
We generally expect minimum orders of at least US$500. However, we understand the need for smaller sample orders for initial market testing. Free samples can be offered, but freight costs are covered by the client.
Can I purchase products similar to your catalog but not listed?
Yes, you can send us pictures or samples of the required items. Please note that customized or unlisted items may require a longer delivery time.
Do you maintain stock for listed products?
Generally, we maintain stock for every listed product as they are produced monthly. However, availability depends on sales conditions, so we recommend contacting our sales team for accurate inventory.
What are your payment terms and methods?
For orders under 800 USD, 100% advance payment is required. For orders over 800 USD, terms are 30% T/T in advance and the balance before shipment. We accept L/C, T/T, Western Union, and PayPal.