Frequently Asked Questions
● What are the available shipping modes and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT, etc., or by post upon request from clients. Shipping charges vary based on weight and destination.
● Do you have ISO9001, ISO 13485, and CE approvals?
Yes, our products are manufactured in compliance with international standards and hold necessary certifications like ISO 13485 and CE to ensure quality and safety.
● What is the minimum order quantity (MOQ) and can I get samples?
We generally expect minimum orders to be at least US$500. However, we support small sample orders for initial market testing. Free samples can be provided, though freight costs are covered by the client.
● Can I purchase products that are similar to your catalog but not shown?
Certainly. You can send us pictures or samples of the items you need. Please note that custom or non-catalog items may require a slightly longer delivery time.
● Do you maintain stock and what are your payment terms?
We maintain stock for most listed products with monthly production cycles. For payments under 800 USD, 100% advance is required. Above 800 USD, we accept 30% T/T in advance with the balance before shipment via L/C, T/T, Western Union, or PayPal.
● How do I verify current inventory for a specific product?
While we aim to keep all listed items in stock, availability can fluctuate based on sales conditions. It is best to contact our sales team for the most accurate and up-to-date inventory information.
Ease Medical Apparatus And Instruments
