Frequently Asked Questions
Q1: Could you provide information on shipping modes and charges?
Normally, we ship via professional couriers such as DHL, FEDEX, UPS, TNT, or via post upon specific request from clients.
Q2: Do your products hold quality certifications?
Yes, our products are manufactured according to strict quality standards, following ISO 9001 and ISO 13485 protocols with necessary approvals for global markets.
Q3: What is the minimum order value and do you offer samples?
Our standard minimum order is US$500. However, we support initial smaller sample orders for market testing. We can provide free samples; however, the freight cost is the responsibility of the customer.
Q4: Can I order products similar to your catalogue but not explicitly listed?
Certainly. You can send us pictures or samples of the required items. Please note that custom or non-catalogue items may require a longer lead time for production and delivery.
Q5: What are your payment terms and inventory status?
We generally maintain stock for listed products produced monthly. For payments under 800 USD, 100% advance is required. For over 800 USD, terms are 30% T/T in advance and balance before shipment. We accept L/C, T/T, Western Union, and PayPal.
Q6: How is the sterility of the orthopedic anchors guaranteed?
All our anchors are provided in aseptic packaging, ensuring they remain sterile and ready for clinical use in ligament reconstruction procedures.
Ease Medical Apparatus And Instruments
