Q1: What are the available shipping modes and charges?
A: Normally we send through couriers like DHL, FEDEX, UPS, TNT, etc., or via post upon request from clients. Shipping charges depend on the weight and destination.
Q2: Do you hold quality certifications such as ISO or CE?
A: Yes, our products are manufactured under strict quality control standards. We maintain necessary certifications to ensure the highest medical grade quality.
Q3: What is the minimum order quantity (MOQ)? Do you provide free samples?
A: We expect minimum orders to be at least US$500. However, we understand the need for smaller sample orders to test the market. We can offer free samples, but the freight cost is the responsibility of the customer.
Q4: Can I order products that are not in the current catalogue?
A: Yes, if you have pictures or samples of similar products, we can accommodate your request. Please note that custom or non-catalogue items may require a longer delivery time.
Q5: What are your payment terms and methods?
A: For orders ≤800 USD, 100% in advance. For orders >800 USD, 30% T/T in advance, with the balance due before shipment. We accept L/C, T/T, Western Union, and PayPal.
Q6: Do you maintain stock for all listed orthopedic implants?
A: Generally, we maintain a monthly rotating stock for every listed product. However, inventory levels change based on sales conditions. We recommend contacting our sales team for accurate real-time inventory information.
Ease Medical Apparatus And Instruments
